e-Questionnaire – tellatek.com

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E-Commerce Questionnaire

If you are considering building or redesigning an eCommerce site please fill out this questionnaire. The information you provide will help us in determining the best solution for your business.

Name

Email

Title

Business Name

Website URL

Street Address

Street Address 2

City

State

Zip Code

Country

Is this project for a new or existing web site?

New Existing

For an existing web site, which statements accurately reflect the scope?

Keep the current eCommerce platform, but make changes/improvements. Redesign the site. Switch to a different eCommerce platform. Find someone to take over maintenance. Other

What markets do you serve?

Local Specific Region US Only Specific Countries Global

What forms of payment do you accept (check all that apply):

Cash Checks Visa Mastercard American Express Discover Diner's Club JCB Other CC's Paypal Money Order eCheck Direct Transfer Other

Do you currently have a merchant account?

Yes No

If yes, what bank?

Do you currently have a payment gateway?

Yes No

If yes, which provider? (Check all that apply):

Authorize.net Paypal Square Google Wallet Braintree Stripe PaySimple Payza Other

Do you have an existing eCommerce/Shopping cart?

Yes No and I am open to your suggestions No, but I have a specific solution I want to use.

Do any of your goods require shipping?

Yes No

If yes, which shipping providers do you use (check all that apply):

USPS UPS Fed Ex DHL Other

Which of the following are you selling (check all that apply):

Simple products (Physical products with one price) Variable products (Products with different options that may have different prices) Digital Downloads Subscription Based Products / Services (Billed on a schedule) Access to digital content Offline Services Donations Other

Approximately how many different items will you sell?

Which of the following features are you interested in (check all that apply):

Complex product options (sizes, colors, variations etc.) Product Reviews Cross selling / Similar products Gift Certificates Promo codes Product Search Product Bundles Product Comparison Store credit Other

Which of the following shipping features are you interested in (check all that apply):

Ship to multiple addresses Shipment Tracking Shipping Estimation Print Invoices and Packing Lists Local Pickup Table Rate Shipping Flat Rate Shipping Speed Service Couriers Other

Which of the following customer service features will you offer? (check all that apply):

Phone support Email support Knowledge base Live chat Support ticket system Other

Does your store need to integrate with any third party technologies? (check all that apply):

CRM Accounting software EDI Email / Marketing Platform Inventory Management Other